How to Order & Oversea Shipping Orders Arrangement

Welcome to Chatnoiremeow Bridal and Pearl Jewellery Store, we are founded in 2010 and have been awarded top 100 favourite seller at Hong Kong Yahoo online store sellers' awards. In 2014 we open our first shop "Awaken Sense" and online store, we specialize in Bridal accessories and custom-made Pearl Jewellery, you could follow us @chatnoiremeow both on facebook and instagram for daily update~

How to Order

    1. To place an order, simply create an account or log in to your account so that you can track your order status. You will not be able to track its status without an account.

    2. All orders are processed in Hong Kong Dollars as we are based in Hong Kong. Though you could see a currency conversion in our website for your reference , the actual amount payable will be determined by your credit card's bank.

    3. Select your item and click "Add to cart". Your item will be added into your shopping cart. Please ensure that your item is selected correctly as we are unable to make amendments after an order is submitted.

    4. Click the "Checkout" button, and you will be directed to the Shipping Method page.

    5. We offer free shipping to Hong Kong and Macau when total purchase is over HKD 600 ,Singapore, Malaysia and Brunei over HKD 800 (for other oversea regions over HKD 1000) and we will use SF Express or EMS international shipping service for delivery. You could also contact our customer service to check the shipping fee. 

    6. Please ensure all details, especially your mailing address, are filled in correctly to prevent any delays or lost mails. Should a parcel be sent back to us due to insufficient address / incorrect address or returned for any other reasons, a re-mailing fee will be imposed.

    7. Delivery takes 3 to 5 working days for processing and we will send you the tracking number once your parcel is sent out.

    8. We gladly accept returns and exchanges but no refund.Please contact us within 7 days of delivery and ship items back within 14 days of delivery.(Discounted items and custom made products are not included for returns and exchanges policy)

    9. For repair, the possibility of repair is determined by the design of item. Some design may look different after being repaired. The basic repair fee is $300 for each item subject to damages, please inform us for price quotation . In addition, the cost of gold and parts added or replacement of parts is subject to different items.

    10. For any enquiries , please contact us via the following ways :
      In Person: Shop No. 265 2/F Laforet Excelsior Plaza 24-26 East Point Road Causeway Bay Hong Kong
      Whatsapp tel: (852) 68836578
      Click the message us icon on our website to contact us directly